2.2 Institutional/Organisational Terms of Service

2.2.1 Introduction

Welcome to the Institutional/organisational Terms of Service for StudentPulse. This document outlines the specific responsibilities, rules, and guidelines for educational institutions/organisations ("the Institution/organisation") using our platform. By using StudentPulse, you agree to these terms in addition to our general Terms and Conditions for Customer Relations.

2.2.2 User Access Management

• Responsibility for User Access: The Institution/organisation is responsible for ensuring that only authorized users have access to the platform and that user roles are assigned appropriately.

2.2.3 Check-In Distribution

• Check-In Sharing: The Institution/organisation is responsible for the distribution of check-ins to students and ensuring that they are shared in a timely manner.

2.2.4 Framework Agreement

• Pre-Semester Planning: The Institution/organisation must collaborate with StudentPulse to agree on the framework for the upcoming semester. This includes determining the questions to ask students, the timing of check-ins, and the self-help and 1:1 services to be offered. Sufficient notice must be given to StudentPulse for any technical adjustments.

2.2.5 Support Timeliness

• Timely Support: The Institution/organisation is responsible for ensuring that students who request support receive it in a timely manner.

2.2.6 Data Input Guidelines

• Student Instructions: The Institution/organisation must instruct students not to include any personally identifiable information or names when providing feedback on the StudentPulse platform.

2.2.7 Quarterly Reviews

• Collaboration for Improvement: As experts in student well-being, we expect to conduct quarterly reviews with the Institution to analyze data and make recommendations for improving the student experience.

By adhering to these terms, you help us maintain a secure, effective, and compliant platform that benefits both educational institutions/organisations and students.